Payment

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MulticolorBark does not give quotes. We will do auctions or take offers through email when open. Offers and bids $5000+ are considered. Upon approval you will be expected to pay in full and 30% of the payment is non-refundable. Your suit must be paid in full before work will begin on it. As of now we only accept payment through PAYPAL. All costumes must be paid off with in 24-48 hours. You will be required to sign a customer contract before payment. It is important you are serious when commissioning MulticolorBark. 


Shipping

Shipping costs are an additional charge when the suit is ready. Costs may vary and one should expect to pay anywhere from $50-$100 within the US. International could be as much as $300. Please keep in mind, MulticolorBark has the right to select shipping methods and carriers. MulticolorBark is NOT responsible for any lost or damage received product. ALL overseas will be handled through USPS.


Repairs and Refurbishments

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With normal wear and tear within a year of obtaining your costume, MulticolorBark offers free minor repairs to keep your suit looking its best. Shipping is required by the customer for packages delivered to MulticolorBark. After a year, all repairs either large or small will be charged a fee. Repairs are subject to be declined based on scheduling conditions. We cannot guarantee getting repairs fixed ASAP in all situations. 

Our costumes are built to last, but they do require maintenance and cleaning by the owners to ensure they last many years. In the past we offered refurbishments for older suits, but don't always offer them as its a very extensive project with an outcome that is still not brand new. We highly recommend ordering a new suit from us to receive the latest quality and updated look. 


Concept Art

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In order to bring your custom character to life a 2-view reference sheet/concept art is needed. If you wish to give MulticolorBark artistic freedom when it comes to your commission, then it is not required and we will work with you to come up with a design. 


Cancellations or Design Changes

30% of the full cost, as stated previously, is not refundable. Making sure you are financially secure before commissioning is very crucial, however part of what you have paid can be refunded. If work has already been started on your suit it will affect how much can be refunded. If you are considering cancelling, contacting MulticolorBark directly first is required and will resolve any issues quickly and fairly.

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Design changes can be made up until work is actually started on the suit and supplies are ordered. If supplies are ordered and work is already started; we can NOT guarantee all changes can be made. Please be sure you are absolutely satisfied with your design before commissioning. If design changes are made it may change the price of your original offer and increase it since we agreed on something different before. 

Disclaimer: Multicolorbark does NOT offer realistic costumes, we create very toony costumes. Please be certain this is what you are looking for before commissioning.


Sizing

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Duct tape dummies are required for full suit commissions. Please use painters coverals and STRONG duct tape. Make sure to tape all the way down to your ankles, wrists, and neck. A good bodysuit will only be as good as its dummy. Also, if you plan or think you're going to lose/gain any weight before your commission, please wait to make your DTD until it is needed. It is important that the duct tape dummy is an accurate representation of your body, so when you get your suit it fits. 


Deadlines

Completion dates can not be predicted exactly, however we will try to provide you with a rough estimate of when your suit may be completed by. MulticolorBark currently does not guarentee suits for any deadlines, we don't want to rush our work and provide you with less than the best quality we can offer.  Order is subject to change but is influenced by when the suit was paid off. Work will not start on a suit until it is paid off completely. You can see the order in which suits will be made on our Trello

Our customers are important to us, so please if you have any issues with your costume or commission contact us first. Communication is important and without you letting us know there is a problem we can't help solve it.


Thank you for reading the terms of service!

*MulticolorBark does not accept commissions from minors under 18 Years old

*Also note that MulticolorBark has pets that may come in contact with suits